IN THIS LESSON

Lesson 2: Understanding Smog Check Results & Consumer Assistance Programs

Students will learn how to effectively communicate smog inspection results and educate consumers on available assistance programs.

Topics Covered:

  • Reading and interpreting Vehicle Inspection Reports (VIRs)

  • Explaining failed smog inspections to customers

  • Understanding common causes of smog failures

  • Introduction to California’s Consumer Assistance Program (CAP)

  • Professional customer communication and education