IN THIS LESSON

Lesson 1: Customer Service & Regulatory Compliance

Students will be introduced to the California Bureau of Automotive Repair (BAR) “Write It Right” program, learning the importance of accurate documentation and regulatory compliance.

Topics Covered:

  • Proper completion of invoices and work orders

  • Understanding consumer protection requirements

  • Front desk customer service and communication skills

  • Professional workplace conduct

  • Client intake procedures and service documentation